Shipping Policy

We will ship within 48 hours of the working day

Free Shipping worldwide on orders over 39.00USD

VIP Shipping [7-12days] : 6.90 USD

Standard Shipping [12-20days]:4.90 USD

Transportation: EUB, DHL, EMS, 4PX, FEDEX.

*Please note that these are only estimated delivery times, due to high demand or customs/postal service of the destination country. 

Please ensure all delivery information is correct. If there is incorrect and/or missing information, it may not be delivered. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please contact us at service@nelcharm.com if you haven’t received your order within 30 days. We will either provide you a replacement or issue a full refund or find any other solution that would be satisfactory for you.

Note: Affected by Covid-19, there will be some delay on the delivery.

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